Online PaymentPayment Refund Policy – Dream O Travelz Pvt. Ltd.
At Dream O Travelz Pvt. Ltd., we strive to provide seamless and transparent travel booking services. Our refund policy is designed to ensure clarity regarding payments and cancellations made through our payment gateway.
1. Payment Confirmation
- All payments made via our online payment gateway will be confirmed through an email or SMS, along with a booking reference number.
- If the payment is debited but the booking is not confirmed, please contact our customer support immediately with payment details. We will verify and either confirm your booking or initiate a refund.
2. Refund Eligibility
- Refunds are applicable only for bookings that meet the cancellation terms specified in your booking confirmation or travel package policy.
- Non-refundable bookings, services, or packages will not be eligible for a refund.
3. Refund Timeline
- Approved refunds will be processed within 7-10 working days from the date of cancellation request.
- Refunds will be credited to the original payment method used during the transaction (credit card, debit card, net banking, etc.).
4. Transaction Charges
- Payment gateway service charges and transaction fees (if any) are non-refundable.
- In some cases, refunds may be subject to a small administrative or cancellation fee, as outlined in the booking terms.
5. Payment Disputes
- If there are any discrepancies or disputes related to payments, customers are required to notify us within 48 hours of the transaction by emailing sales@dreamotravelz.com or contacting our helpline.
- We will investigate the issue and resolve it in accordance with our payment and booking policies.
6. Force Majeure & Special Circumstances
- In cases of unavoidable circumstances (such as natural disasters, pandemics, or government restrictions), refunds will be processed as per the supplier or airline policy.